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Stop riding, and get somewhere safe
A new noise, a warning light, smoke or a loss of power are all reasons to stop. Riding on with a problem you know about can make the damage worse, and that extra damage isn't covered.
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Call the dealership you bought your plan from
Call as soon as you can, before any repairs. Repairs have to be approved before work starts, and your dealership arranges that with us. Their phone number is on your registration page.
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Let them handle the rest
Your dealership looks at the machine, gets the repair approved and fixes it. When it's done, you sign the repair invoice and pay the $100 administration fee. They'll keep you posted along the way.
Good to have handy
- Your warranty certificate and registration page. Bring them with the machine.
- Your policy number, from the registration page
- Your machine's VIN or serial number
- The kilometres or hours on the machine
- What happened, and when it started
What happens next
Sometimes the dealership has to take part of the machine apart to find the problem. They'll ask you first. If the problem turns out not to be covered, the cost of that teardown is yours.
Broken down after hours?
Get yourself and the machine somewhere safe, then call your dealership as soon as they open. Don't let anyone start repairs before your dealership has had them approved. Repairs that weren't approved first aren't covered.
Need a tow?
If the machine can't be fixed on the spot or ridden safely, your plan reimburses up to $250 per claim for towing it to your dealership. Keep the towing receipt; you'll need it.
Far from home?
Call your dealership first. They'll tell you where the machine needs to go. If you're more than 400 km from home and the repair will take more than 48 hours, your plan can also reimburse up to $100 for accommodation and up to $100 for a rental car (rental not covered on weekends or holidays). Towing, accommodation and rental reimbursements add up to no more than $750 over the life of your plan.