Questions and answers
Who do I call first?
The dealership you bought your plan from, as soon as you can and before any repairs. Their phone number is on your registration page. They start the claim with us and get the repair approved.
Do I need to fill in a claim form?
No. Bring your warranty certificate and registration page with the machine. Your dealership gets the repair approved, and you sign the repair invoice when the work is done.
Is there a deductible?
There's a $100 administration fee on each claim, paid to your dealership when the repair is done. There's no fee on towing reimbursement.
Where do I find my policy number?
It's on the registration page that came with your warranty certificate. If you can't find it, your dealership can look it up.
Can I transfer my coverage if I sell my machine?
Possibly, if you sell it privately to another person. The transfer has to be requested within 30 days of the sale, and we have to approve it. There's a $169.50 transfer fee, including tax, and you'll need the machine's service records.
Coverage can't be transferred if the machine is sold or traded to a dealer, or if a claim has already been made. Your dealership can get you the transfer request form.
Can I cancel my coverage?
Yes. If you cancel within 10 days of buying it and haven't made a claim, you get a full refund, less a $100 administration fee where the law allows. After that, you can cancel at any time in writing through your dealership, but there's no refund.
I broke down far from home. What do I do?
Call your dealership first. They'll tell you where the machine needs to go. Your plan reimburses towing up to $250 per claim. If you're more than 400 km from home and the repair will take more than 48 hours, it can also reimburse up to $100 for accommodation and up to $100 for a rental car. Keep your receipts.
What could void my coverage?
- Modifying the machine beyond factory specifications
- Commercial, rental or public-service use
- Not keeping up with the service schedule
- An odometer or hour meter that stops working or is removed
- Using the machine outside Canada and the continental United States
- Giving false information, such as a wrong odometer reading
- The machine being repossessed
Your warranty certificate has the full list.
Is this insurance?
No. Your plan is an extended warranty contract. It's not an insurance product.